FAQ (Frequently Asked Questions)

My order has not arrived, can I request for a refund/ replacement?

Depending on your location, if your order has been delayed by X number of days or more after due date, please go to CONTACT US page and request for a refund or replacement. Please include the following details in the message: Full Name, Order Number, Address and whether you’d like a Refund or Replacement.

Customer Location Maximum Product Delay
United Kingdom 3 Days
Europe 20 Days
Rest of the World 25 Days

Custom & Tax

Buyers are responsible for importing goods from overseas.

How long do we take to reply?

Millies has a policy to aim to reply to messages within 24hrs.

How long is estimated dispatch time?

We aim to dispatch all orders on the same working day or the next working day, the latest.

Gift Wrapping

We offer gift wrapping service.

Express Shipping

We offer expedited shipping services.

Our Location

We are based in the UK and we ship to countries worldwide.

Why are our items always cheaper on our website?

We eliminate the companies which have additional fees and charges commission for selling.

Wholesale Availability

We can provide wholesale availability on silk scrunchies and exfoliating silk bath mitts. Please contact us directly.

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